Shipping policy
Sipsy – Shipping Policy
Last updated: July 2026
Processing Time
All orders are processed within 1–2 business days of being placed. Please note that personalised items require an additional 1–2 business days of processing time before dispatch, as each item is made to order.
Orders are not processed or dispatched on weekends or UK public holidays.
UK Delivery
Standard shipping within the UK is £4.00 and typically arrives within 2–3 business days after dispatch.
EU Delivery
Standard international shipping to EU countries is £14.99 and typically arrives within 7–10 business days after dispatch. Please note that delivery times may vary depending on your country's customs processes.
International Delivery
Standard international shipping (including the US, Australia, and Canada) is £23.99 and typically arrives within 10–14 business days after dispatch. Delivery times may vary due to customs clearance in your country.
Free Shipping
We occasionally offer free shipping promotions. Any applicable discount will be applied automatically at checkout — no code needed.
Tracking
Once your order has been dispatched, you will receive a confirmation email. Tracking information will be included where available.
Customs & Import Duties
For orders shipped outside the UK, please be aware that customs fees, import duties, or taxes may be applied by your local authority. These charges are the responsibility of the customer and are not included in our shipping rates.
Personalised Items
Please note that personalised and custom-made items cannot be returned or exchanged unless they arrive damaged or faulty. For full details, please see our [Refund Policy].